CLIENT SERVICE AGREEMENT & LIABILITY WAIVER

Welcome to Libellule Institute. We are dedicated to providing high-quality styling, beauty, and personal image services in a safe, professional, and relaxing environment. This Client Service Agreement and Liability Waiver (the “Agreement”) is intended to ensure a clear understanding between Libellule Institute LLC (the “Company” “we” or “our”) and the undersigned individual receiving services (the “Client” “you” or “your”).

By signing this Agreement, the Client acknowledges that they have read and understand the terms, are aware of the nature of the services provided, and accept both the benefits and the inherent risks of these services. The Company’s goal is to maintain transparency, protect the Client’s well-being, and foster a positive experience for every service provided.

1. Scope of Services

The Company provides a range of professional beauty, styling, and personal image services (collectively, the “Services”), including but not limited to the following:

• Make-Up Artist Services: Customized makeup application for weddings, special events, photoshoots, and everyday wear; consultations; skin type and complexion matching; and professional color artistry.
• Personal Color Analysis: Identification of colors that complement the Client’s natural features, personalized color palettes, wardrobe integration guidance, and optional makeup tutorials.
• Image ID Consultation: Comprehensive personal image assessments, including wardrobe coordination, grooming guidance, body language coaching, facial and color analysis, and event/occasion preparation.
• Personal Stylist Services: Styling sessions, closet audits, shopping assistance, wardrobe analysis, and outfit creation tailored to body type, lifestyle, and goals.
• Personal Shopper Services: Guided in-store or online shopping trips, pre-shopping wardrobe assessments, style and budget planning, and professional advice on fit, quality, and investment pieces.
• Closet Makeover Services: Hands-on wardrobe reviews, editing and organization, outfit creation from existing items, and space optimization strategies.
• Glow Packages: Bundled service packages that may combine shopping, styling, image consultation, and beauty services, as described at the time of booking.

The Company will provide Services as agreed at the time of booking. Descriptions above are for general informational purposes only. The Client acknowledges that Services may be customized, modified, or substituted by the Company in its professional judgment to achieve the best possible outcome. 

2. Booking, Pricing & Payments

• Deposit and Advance Payment: The Company, in its sole discretion, may require either full payment in advance or a deposit to secure a booking. The required amount and timing of payment will be confirmed at the time of booking. Any deposit paid is non-refundable and will be credited toward the final balance unless otherwise stated in writing.
• Payment Methods: The Company accepts payment by cash, credit card, debit card, or Zelle. Installments (Packages): Where packages are approved for installment payments, the payment schedule will be set at booking and reflected in Schedule A. All fees must be paid in full before any final deliverables (including written materials) are released.
• Late or Missed Payments: Any missed installment may result in (i) a late charge of the lesser of $30 or 5% of the overdue amount; (ii) interest at 1% per month (12% APR); and (iii) suspension of services until the balance is current.
• Processor Fees: If a refund or credit is issued for a card payment, the Company may deduct any non-recoverable processor fees (up to 5%).
• Card on File Authorization: For packages paid in installments, the Client authorizes the Company to charge the payment method on file for each scheduled installment on its due date (or the next business day if a due date falls on a weekend/holiday). The Client is responsible for maintaining a valid payment method.

3. Client Responsibilities

To ensure the best possible results, the Client agrees to:

• Provide Accurate Information: Disclose all relevant information, including allergies, skin sensitivities, health conditions, preferences, and goals, prior to receiving Services.
• Arrive on Time:  Arrive promptly for all scheduled appointments. Delays may shorten the appointment time or result in cancellation as set out in Section 3.
• Follow Instructions: Comply with any reasonable instructions provided by the Company before, during, or after the Services, including care guidelines and recommendations.
• Participate in Good Faith: Engage openly in advisory Services (such as styling, shopping, or closet makeovers) and understand that results depend in part on the Client’s own choices and follow-through.
• Respectful Conduct: Maintain respectful and professional conduct during all interactions. The Company reserves the right to discontinue Services in cases of inappropriate or unsafe behavior, with fees remaining due and payable.

4. Cancellations, Rescheduling & No-Shows

To respect both the Client’s and the Company’s time, the following cancellation and rescheduling policies apply.

• Individual Appointments:  The Client must provide at least twenty-four (24) hours’ notice to cancel or reschedule an individual appointment. Cancellations with less notice or failure to appear for a scheduled appointment will result in a no-show fee of one hundred fifty dollars ($150). This fee must be paid in full before any new appointment will be scheduled. If the Client cancels and requests a refund of any prepaid amounts instead of rescheduling, the no-show fee will be deducted from the amount refunded.
• Packages: Clients who book packaged services must provide at least forty-eight (48) hours’ notice to cancel or reschedule an appointment. Cancellations with less notice or failure to appear for a scheduled appointment will result in a no-show fee of one hundred fifty dollars ($150). This fee must be paid in full before any new appointment will be scheduled. If the Client cancels and requests a refund of any prepaid amounts instead of rescheduling, the no-show fee will be deducted from the amount refunded.
• Groups/Workshops: Group sessions and workshops are paid in advance and are non-refundable, as the Company purchases customized items and materials for these events that cannot be reused for another group. If a group or workshop is rescheduled seven (7) or more days in advance, a rescheduling fee equal to ten percent (10%) rescheduling fee of the total event cost will be charged. If rescheduled less than seven (7) days but more than forty-eight (48) hours before the event, rescheduling fee equal to fifty percent (50%) of the total event cost will be charged. There are no refunds for cancellations or reschedules made within forty-eight (48) hours of the scheduled event. In such cases, the full fee remains due and payable. Substitutions of participants are permitted up to forty-eight (48) hours prior to the event.
• No-Shows/Late Arrivals: A ten-minute grace period applies to all Services. After that time, the appointment may be shortened, modified, or treated as a no-show at the Company’s discretion. A no-show fee of one hundred fifty dollars ($150) will be charged and must be paid before further Services are rendered.
• Company Cancellations:  If the Company must cancel a scheduled appointment, the Client will be offered the option to reschedule or to receive a refund of any deposit or prepayment made for that appointment. The Company shall not be liable for any additional costs, losses, or damages incurred as a result of such cancellation.

5. Assumption of Risk & Release

The Client acknowledges and accepts that all Services involve certain inherent risks. These may include, without limitation: temporary redness or skin irritation, allergic reactions or sensitivity to products, dissatisfaction with makeup or styling results, disappointment with clothing fit, and adverse effects from third-party products such as cosmetics, skincare, clothing, or accessories.

By receiving Services, the Client:

1. Accepts responsibility for disclosing all relevant information, including allergies, sensitivities, medical conditions, and product preferences, prior to receiving Services.

2. Releases the Company, its owners, employees, and contractors from any claims, damages, or liabilities arising out of or connected with the Services, except in cases of gross negligence or intentional misconduct.

3. Agrees that the Company does not manufacture or control third-party products, and any issues must be resolved directly with the manufacturer or retailer.

4. Understands that Services are not medical, psychological, or therapeutic in nature, and no such advice is being provided.

This Release is intended to prevent claims or lawsuits based on inherent risks, aesthetic dissatisfaction, or reliance on advisory recommendations.

6. No Guarantee of Satisfaction

The Client acknowledges and agrees that the Company’s Services are subjective in nature, and the Company therefore cannot guarantee that the Client will be satisfied with the outcome. Individual results vary depending on personal factors beyond the Company’s control, including skin type, product compatibility, environmental factors (like humidity and lightning), and lifestyle choices. The Client’s final results may differ from any examples, photographs, or expectation discussed prior to the Services. The Company will solicit feedback from the Client throughout the process to ensure satisfaction and, when possible, will make reasonable adjustments to makeup applications during the appointment if the Client communicates any concerns prior to leaving the service location and as time allows. Payment for Services will be due regardless of Client’s satisfaction with the final outcome. Client hereby waives any claims against the Company related to dissatisfaction with the subjective appearance or outcome of the Services, provided that Company has performed the Services using professional products and techniques.

7. Indemnification:

The Client agrees to indemnify, defend, and hold harmless the Company, its owners, employees, contractors, and agents from and against any and all claims, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to:

1. The Client’s failure to disclose allergies, sensitivities, health conditions, or other relevant 

information;

2. The Client’s failure to follow aftercare instructions or recommendations provided by the 

Company;

3. The Client’s misuse, misapplication, or interpretation of the Company’s advice, 

recommendations, or deliverables;

4. Any issues relating to third-party products or services purchased or used in connection with 

the Services; and

5. Any unsafe conditions, accidents, or incidents occurring at a location provided by the Client 

for Services (including in-home closet makeovers, group events, or workshops).

This obligation includes covering the Company’s costs of defense, including reasonable attorneys’ fees, except where a claim arises solely from the Company’s gross negligence or intentional misconduct.

7.  Dispute Resolution

• Informal Resolution: The Client agrees to first raise any concerns with the Company in writing and allow a reasonable opportunity to resolve the matter informally.
  Resolution of Disputes: If a concern or disagreement arises, the Parties agree to make a good-faith effort to resolve the matter directly between themselves through open and respectful communication before taking any formal legal action.
• Time Limitations: Any claim or cause of action arising out of or relating to the Services must be brought within twelve (12) months of the date of the Service, or it shall be permanently barred.
• No Class Actions: The Client agrees that any claim shall be brought in an individual capacity only and not as part of a class, collective, or representative action.
• Governing Law & Venue: This Agreement shall be governed by and construed under the laws of the State of North Carolina. Any legal proceeding shall be brought exclusively in the state or federal courts located in Mecklenburg County, North Carolina.

8. Miscellaneous

• Entire Agreement: This Agreement is the complete and exclusive statement of the parties’ understanding and supersedes any prior discussions or representations. Modifications must be in writing and signed by both parties.
• Severability: If any provision of this Agreement is held invalid or unenforceable, the remainder shall remain in full force and effect.
• Force Majeure: The Company shall not be liable for failure or delay in performing its obligations under this Agreement due to events beyond its reasonable control, including but not limited to illness, accidents, natural disasters, power outages, labor disputes, government actions, pandemics, or transportation disruptions. In such cases, the Company may reschedule or refund deposits at its discretion, and this shall be the Client’s sole remedy.
• Non-Disparagement: The Client agrees not to make or encourage any false, misleading, or disparaging statements (in writing, online, or orally) about the Company or its Services. This provision does not prohibit the Client from sharing honest feedback directly with the Company or making truthful statements required by law.
• Confidentiality: The Company may collect personal information (including but not limited to photographs, color analysis results, or style preferences) solely for the purpose of providing Services. Such information will not be disclosed to third parties without the Client’s consent, except as required by law.
• Assignment: The Client may not assign, transfer, or delegate this Agreement without the Company’s prior written consent. The Company may assign this Agreement in its discretion.
• Attorneys’ Fees: In the event of any action to enforce this Agreement, the prevailing party shall be entitled to recover its reasonable attorneys’ fees and costs.
• Interpretation: Section headings are for convenience only and do not affect interpretation. The terms “including” and “such as” are illustrative and shall be construed to mean “including but not limited to.”

9. Acknowledgment.

By clicking "I agree to the terms" or signing this document, the Client confirms that they have read and understood this Agreement, that they have had the opportunity to ask questions, and that they are entering into this Agreement knowingly, voluntarily, and without duress. The Client agrees to abide by the terms set forth herein.